Refunds
In short: within 14 days of your first payment, you get your money back, no questions asked. The rest of the agreement is in the terms of service.
Money back within 14 days
- Within 14 days of your first payment for Plus or Pro, you get the full amount back, without having to explain why. That goes for both a monthly and a yearly subscription.
- Forgot that your yearly subscription would renew itself? Ask for your money back within 14 days of the renewal, and you'll get that renewal back in full.
- After a refund, the subscription stops right away and you go back to Free. Your account and your data simply stay.
After that
- After those 14 days, you don't get the current period back, but you can always cancel: you then keep Plus or Pro until the end of the period you've already paid for, and after that you pay nothing more.
- If LazyElo doesn't do something it promises, or something essential disappears from your subscription, get in touch. We'll sort it out together, and you'll get the unused part back if it can't be fixed.
How to ask for it
- Send a message through the contact page with your account's email address. You'll get an answer within a few days.
- The refund goes back through Stripe, which processed your payment, the same way you paid. Depending on your bank or card, it arrives within 5 to 10 business days.
- To cancel without a refund, you do that yourself in My account, under Manage subscription.
Please talk to us first
- If you ask your bank or credit card company to reverse a payment without letting us know, we can block your account until it's sorted out. So get in touch first: getting your money back within 14 days takes little effort.
- Your statutory rights as a consumer always apply, even when they go further than what's written here.
A question or request? Send a message.